To protect our customers’ rights and enhance their user experience, Fangding Technology solemnly pledges to provide comprehensive and efficient after-sales service, ensuring our customers have complete peace of mind.
We offer online consultation services. Customers can report service requests via phone, WeChat Work, and other channels. Our staff will respond as quickly as possible within the appropriate timeframe. Additionally, if issues arise, we can arrange for after-sales technicians to visit on-site to troubleshoot, or provide immediate remote assistance to resolve problems. The product warranty period is one year. During this period, for malfunctions not caused by human error, we provide free repairs, replacement of parts, and on-site service, covering all related costs.
In addition, we have a dedicated team of technical professionals who regularly provide product inspections, maintenance, and software upgrades to proactively identify and address potential issues. For repairs outside the warranty period, we offer paid services with transparent, publicly disclosed pricing and no hidden fees. We also provide technical training to help customers become proficient in operating our products.
We have established a comprehensive after-sales feedback mechanism to monitor service quality throughout the entire process. We conduct regular follow-ups with customers to continuously optimize our service procedures, upholding our “customer-first” business philosophy through professional and attentive service.
Post time: Jul-16-2026
